CJVR
CINDY JANSEN VAN RENSBURG
1 reviews | Active since Feb 2017
31 Aug 2020, 09:59
Pathetic customer service
According to Vodacom my contracts are cancelled now but I have still not received a letter via email as requested to state that it is cancelled and paid in full. I have requested it from them on Facebook, Hello Peter and via email but still no luck. Surely they must be as tired of me as I am of them by now and want this matter resolved. Judging by what people say about them on all the different platforms you would think that they will try a little harder( maybe a lot harder). Vodacom please just resolve this so we can all be done with this nonsense. Email: ***
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Vodacom's replyOfficial
31 Aug 2020, 10:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Aug 2020, 10:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CJVR
CINDY JANSEN VAN RENSBURG's updateReviewer Update
01 Sept 2020, 08:41Vodacom.. I spoke to a lady over the phone yesterday at 14h31 that said a letter will be emailed to me to confirm that my contract is canceled and paid in full. I am still waiting!!!!!!! Phoned again this morning at 08H30 and they just cut you off!!!!
CJVR
CINDY JANSEN VAN RENSBURG's update01 Sept 2020, 08:41
Reviewer Update
Vodacom.. I spoke to a lady over the phone yesterday at 14h31 that said a letter will be emailed to me to confirm that my contract is canceled and paid in full. I am still waiting!!!!!!! Phoned again this morning at 08H30 and they just cut you off!!!!