Pathetic Customer Service

Item: Vodacom
Rating: 1
Author: Derrick B

I upgraded my phone in July and also update the insurance to the new device. Until today, i have had no documents to confirm the device update. I have emailed *** three times, and it seems they do not exist. It seems they will only exist when it is time to claim, and they will tell me the device is not insured. How so pathetic. This is so shameful for such a big company. The original email, below: Good afternoon. I trust that you are well and safe.

I upgraded/renewed my contract on the 31st of July with the cell number 07660....... You guys have been debiting my a/c since August, Plus insurance. I got worried because i never received the insurance details after the renewal/upgrade at the Vodacom shop at Southgate Mall JHB. So i called in so that you guys can update the device and resend me the documents.

Please view the attachments.

Thank you.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Nov 2021, 08:50

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply23 Nov 2021, 08:50

Official

Derrick B's updateReviewer Update

22 Dec 2021, 14:33

Until today, i have had no feedback if they have corrected my insurance after resubmitting the forms again. The last communication was on the 2nd of December. No accountability applies, how pathetic.
Dear Customer,
Thank you for your feedback.
Please note that we have escalated your insurance application to our Policy Admin for their review, we will revert once feedback is received, within 48hours.

Should you have any queries, please feel free to contact the writer hereof. Kind Regards,

Derrick B's update22 Dec 2021, 14:33

Reviewer Update