Pathetic customer service!!!!!!!!!!!!

After weeks of struggling to get my upgrade reversed by Vodacom, it is still not done. I rather got my number totally cancels, fought to get it reinstated, new contract I never signed for and the last straw they took money from my account without consent. How is that customer service. With all that my original problem has not been seen to, it got worse and they added more problems and It has cost me financially, unwanted debit order with bank charges and the airtime i need to buy to call them due to the fact that they have blocked their own customer from calling them, Pathetic!!! Each consultant has their own theory on what is suppose to happen and yet no one seems fit to sort out the problem I am facing!!!!!!!!!!!!