Pathetic Customer Service

I have been struggling to get my upgrade done with Vodacom for the past 2 months. They have sent me from pillar to post and yet no one is able to assist me and answer any of my questions. My contract was due for an upgrade only to be told my account has been flagged and i need to pay for the device. I went to Vodacom at Canal Walk - Cape Town more than 4 times and each consultant gives me a different story. Two weeks ago, i received a call advising that i would receive a deal which included 2 cellphones, very quick to call and arrange to deliver the devices only to find out the incorrect devices have been delivered. I've been contacting Vodacom every day for the past 2-3weeks to arrange for the collection of the incorrect devices and until today still no resolution. I was told to return it within 7 days if i had any problems. It has been 14 days + and absolutely no help from Vodacom! The service has been pathetic and i have no choice but to involve CEO Mr Joosub to get this matter resolved. I have been a loyal customer for more than 10 years and i have never come across such terrible customer service!

Rec a call from Rewards.. Spoke to a sale agent called Kumari. Rewards no ********** and 082135 on the Thursday and offer me a special on a honor x7 A pkus a X6. Added phone with no additional cost... They delivered the Friday and instead they delivered a Huawei nova y62... I had to call Voda to cancel quote for the 17th June based on the upgrade.

Spoke to a Mandy on 25 July at 12h38..salomie pick up.. Had to explain whole story again Spoke to a Mpho on 28 July at 9h25..same story

Called again 6 Aug spoke to omphile.. Has to give same story.. Everytime I call they just apologize...

System does not show any updates on the multiple times I called and they don't see the request for collection... They don't see the request to cancel my other no

Spoke to omphile again at customer care on 15 Aug 2024 at 11h20.. Had to explain the whole story again...