Pathetic customer service

Called on the first week of September to find out when I can cancel my contract (already had issues getting thru to them- at one point the cancellation guy tells me my contact not in my name but still my moms. Had to be placed to customer care sort that out then placed back to cancellation). Told me it ends in October. Requested it to cancel . Now when I call to find out about my cancellation they state it only end in November. I have to cancel in October. The lady then proceeds to try get me to take a data bundle and more I tell her it’s not needed and waste of money for me she doesn’t not listen and finally end up hanging the phone on me .