Pathetic Customer Service @ Vodacom

I had recently app**** for a vodacom contract from the branch in Overport City Durban on the 12th March.Whilst at vodacom I had informed the consultant that this phone was a gift to my and I would like to port the number at a later time. The consultant then advised that the number can be ported at a later time and this can be done at any branch. This can be verified with a friend that was with me. We went to port the number at another branch a few days later and to my surprise they advised me that this couldnot be done, apparently it was never possible and the consultant advised me wrong . I was advised by another branch that a dealer cancellation should be done at the overport branch i dealt with and reactivated onto the number I wanted - as this was my initial request from the get go. Ibe gone back and forth with Vodacom to sort this out.I called the Overport branch and spoke to the consultant that assisted meinitially. The consultant insisted that he did not advise me that I could port my number and point blank refused to even acknowledge my request. Despite having confirmed with the friend that was with me and advising the consultant that we both heard the same thing, the consultant refused to accept that he could have said that. He insisted that he could never be wrong. He was incredibly rude and extremely unhelpful. He refused to do dealer Cancellation as he was not at fault and he will not accept that he made a mistake. Is this the type of service that Vodacom offers? Customer service was utterly pathetic. Ive never experienced such shoddy service with such a rude and unhelpful person before. It's reasons like this that make me want to cancel my contract with Vodacom.