Pathetic customer service at vodacom

<p>I signed a contract with vodacom last week and I was never told about the excess fee that I have to pay. I was shocked to realise that an amount of R840 has been deducted from my bank account. I quiried the issue with vodacom , a consultant could not explain why I was charged the excess amount. Another consultant mentioned that I was charged excess because I did not qualify for the handset. How can I qualify for samsung note 4 two years ago and not qualify for samsung A5 in 2016? I need the excess amount refunded</p>