Pathetic customer service and value for customer

I have been a loyal vodacom customer for more than 10 + years. Currently a platinum customer with good standing account that has never been in areas. After visiting branch to get an additional line added to my account i was declined . Reason given was “my account is managed unsatisfactorily”. My account is in areas. After being a loyal customer with not a single late or missed payment I am seriously annoyed with the comment made and embarrassment. In the process of cancelling the 15 lines I have with vodacom and taking my bussiness somehwere I will be valued and be treated with the dignity and respect a customer should be treated with.