JT
JOHN T
1 reviews | Active since Jun 2009
19 Nov 2019, 07:48
Pathetic customer service and support
For the last 3 weeks I have tried to buy airtime to transfer and add to my account. Each time I get an error that says I have reached my credit limit. The last consultant told me that the system was reflecting a limit of R1.00. She escalated the issue. I have spoken to 5 different Call Centre people and escalated the issue 4 times. NOTHING HAS BEEN DONE. PROBLEM CONTINUES
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Nov 2019, 09:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Nov 2019, 09:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JT
JOHN T's updateReviewer Update
28 Nov 2019, 09:10Despite REPEATED confirmations that it has been resolved. IT IS NOT RESOLVED!
JT
JOHN T's update28 Nov 2019, 09:10
Reviewer Update
Despite REPEATED confirmations that it has been resolved. IT IS NOT RESOLVED!
JT
JOHN T's updateReviewer Update
09 Dec 2019, 17:10STILL NO SOLUTION AND RESPONSE FROM VODACOM
ABSOLUTELY PATHETIC CUSTOMER SERVCIE
ABSOLUTELY PATHETIC CUSTOMER SERVCIE
JT
JOHN T's update09 Dec 2019, 17:10
Reviewer Update
STILL NO SOLUTION AND RESPONSE FROM VODACOM
ABSOLUTELY PATHETIC CUSTOMER SERVCIE
ABSOLUTELY PATHETIC CUSTOMER SERVCIE