Pathetic customer service and rules

<p>I purchased a Sony M4 Aqua on contract but the phone has been given me issues and it seems to be something that cannot be fixed. My contract is over in February but I can upgrade on the15th of November however, I need a phone urgently. I called the call centre and was advised that I need to call the upgrades department to see if I qualify for a premature upgrade. I called the upgrades department and I dealt with the most unhelpful person ever. She told me that I do not qualify for a premature upgrade as my monthly spend on my cell phone is too low. Finished. Now to someone that does not work at vodacom, what do you mean? Do you mean my premium is to low, what do you mean?? I asked her and she told me that I need to spend at least R1000 + per month on my phone besides my subscription in order to qualify for a premature upgrade??????. I said, I don't think you understand, I want to pay up my current contract so that I can get a new phone now because I am having problems with this phone. She says yes you can do that but u can't apply for a new contract and you won't be able to keep your current cell number. Please note that there is no explanation to any of this, you are just told that is what it is. I said I don't understand as I have this cell number for the last 10 years, I want to keep my cell number as its my prepaid number that i had and only went on contract 1.5 years ago. So she said that I cannot because I am closing my contract. But all I want is a new device, I am happy with vodacom, just my current phone is giving me issues. I said this is absolute bull**** and put the phone down. I want to stay with vodacom, i just want to pay up my contract to get a new phone. Am I being ridiculous or what the hell?? Then I got a message to ask if my query was resolved, I rep**** No and the most surly man called me to say you called us and said no so what is the query. I asked him if he could possibly call me back within 10 min because I had just pulled into my driveway and I had to take my kids out of the car etc. He rep**** that if its after 6 then he cant. It was about 17:30, I said 10 min please. He rep**** ok. It is now 18:07 - still no call. REALLY PATHETIC SERVICE </p>