PATHETIC CUSTOMER SERVICE AND DAMAGES

My phone went in to have the charging pin repaired. When it came back my touch was not working, it was freezing and restarting on its own. After being disrespected, receiving pathetic customer service, long arguments and a long wait the manager Dikeledi finally offered me a replacement phone, I declined it due to the fact that I was not going to get my phone back and I needed important documents on it. So she got the repair shop to repair it free of charge. When I went to collect the phone it was working fine, the very next day the problem started again! I contacted Dikeledi, she said that I must bring the phone in again, she will send it to head office for them to have a look at it to see if they can find out what the problem is. The repair shop found out what the problem is, said that I need to pay just over R6k in order for them to do the repair, I contacted Dikeledi to find out about payment, she said that vodacom is not going to pay for the repair, they paid for the last repair ( which makes no sense because what did they repair if the problem is still there?) I went higher up to Dikeledi's boss Lizelle, she also refused to pay for the repair, however she offered me a cheap replacement phone wich I declined, I cannot just accept anything, I believe that I deserve something fair, my phone was over R10k when I bought it. I asked her about the replacement phone that I was offered with the first repair, she just cut me off with attitude saying " Its no longer on the table!". So I am now sitting with a phone that can just decide not to work when it wants to, freeze when it wants to and switch off when it wants to, waiting until it eventually just stops working completely. A special thanks to Dikeledi and Lizelle (Senior management) at the Vodacom repair shop at New Market mall in Alberton.

Wanted to give them a minus 5 star rating but do not have the option, had to give a 1 star in order to carry on with the review.