1 reviews | Active since Apr 2022
Pathetic customer service and communication
I have been a vodacom customer for over 15 years. Currently have 3 accounts with vodacom of which i spend a minimum of R10k on one account. One would assume Being a loyal customer and VIP you would get some sort of professionalism or decent customer service. Spent over 4 hours on the phone the other day trying to get hold of someone to talk me through a promotion being advertised on their website- adding and apple watch to my existing contract.I left my details on the site to request a call back and to date no one has called. After speaking to retention consultant/manager he promised to call back but he too have not called in over 2 weeks. If this is how you treat and value your customers it makes me wonder if i am spending money on the right service provider. Pathetic service and utterly disgusted . I will be cancelling my contracts as and when they come up for renewal. Good bye vodacom.
Clue to the back drop of my story and was advised to go into a store to get what i require. He did not even give me the option of doing online or getting online team to contact me. The customer service is apauling to say the least. I cannot believe i am still bei g told to go to a store and sort myself out after a mont of queries. Is this how vodacom treat their customers and VIP one on top of it? As an escalation manager this was a joke. Clearly my royalty to the network means nothing. No sense of remorse or willing to compensate or assist by goi g above and beyond. I am a person that would always give credit where due but this time will not and do not want to let this go. Perhaps should make this public aswell
Clue to the back drop of my story and was advised to go into a store to get what i require. He did not even give me the option of doing online or getting online team to contact me. The customer service is apauling to say the least. I cannot believe i am still bei g told to go to a store and sort myself out after a mont of queries. Is this how vodacom treat their customers and VIP one on top of it? As an escalation manager this was a joke. Clearly my royalty to the network means nothing. No sense of remorse or willing to compensate or assist by goi g above and beyond. I am a person that would always give credit where due but this time will not and do not want to let this go. Perhaps should make this public aswell