YI
Yumnah I
1 reviews | Active since Sept 2013
13 Jan 2021, 15:31
Pathetic customer service and arrogance of call centre agent
Absolutely terrible service... especially from the last agent I spoke to and giving me blady attitude. No sense of communication skills and arrogance. Who the hell do u think u are speaking to me the way the agents want 2 and when I am a paying customer. I called in 4 times regarding the same problem with regards to only getting 1 simcard and not 2. Been cut off so many times and none even attempts 2 call me back. Unprofessional and I'm currently marking Grade 12 NSC papers including weekends till 6pm.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Jan 2021, 07:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Jan 2021, 07:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
YI
Yumnah I's updateReviewer Update
14 Jan 2021, 08:18I want a manager to call me. I called about 10 minutes ago because i cant always answer my phone when im busy marking. I spoke to Fezile and what a horrible agent. Im definitely taking this further. Once again ugly attitude and cant help at all or assist me with my query. When i asked 2 soeak 2 a team leader. That was also a problem and she asked, where, with me at home. What a pathetic answer. I feel like cancelling the package i took out and taking it out with another network. Then she still has the audacity to ask me if i work 4 Vodacom. I am ****ed off. You can fetch your damn package
YI
Yumnah I's update14 Jan 2021, 08:18
Reviewer Update
I want a manager to call me. I called about 10 minutes ago because i cant always answer my phone when im busy marking. I spoke to Fezile and what a horrible agent. Im definitely taking this further. Once again ugly attitude and cant help at all or assist me with my query. When i asked 2 soeak 2 a team leader. That was also a problem and she asked, where, with me at home. What a pathetic answer. I feel like cancelling the package i took out and taking it out with another network. Then she still has the audacity to ask me if i work 4 Vodacom. I am ****ed off. You can fetch your damn package
YI
Yumnah I's updateReviewer Update
26 Jan 2021, 18:05Randal has been a great help. He called me yesterday and kept on calling me back. His word is his honour. If only there was more people like him working for Vodacom instead of those pathetic so called agents. Thumbs up for Randal.
YI
Yumnah I's update26 Jan 2021, 18:05
Reviewer Update
Randal has been a great help. He called me yesterday and kept on calling me back. His word is his honour. If only there was more people like him working for Vodacom instead of those pathetic so called agents. Thumbs up for Randal.