AS
Ayanda S

1 reviews | Active since Apr 2020

07 Apr 2026, 13:12

PATHETIC CUSTOMER SERVICE

Worst customer service in the WORLD!!!!!!!

I placed an order for the iPhone 17 air, signed everything but no communication or whatsoever. I kept calling and calling but there was no updates but instead lies every time I called. I ended up cancelling my order because it had been 5 weeks waiting for an update nothing.

Decided to give them another try which was super dumb of me (what can a girl do I need a phone ) I ordered the 2x iphone 16 with hope because it was in sore online Guess what it been 2 weeks if not 3, my call was dropped at least 5 times, I requested to speak to a manger, they put me on hold and dropped the call on me. I just need an update for crying out loud. Why do I have to beg yall for business. This is actually not a smooth onboarding from you. They cant even give you a lousy letter of Completion(after settling your debt with them) because they are croooooooooks they want to keep on charging you.

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Replies (1)
Vodacom
Vodacom's reply07 Apr 2026, 14:36
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team