Pathetic customer service

The worst customer server EVER. I called through the first time and was told I can only cancel my debit order after a year [which is bull****] then was placed on hold and transferred to the service rating line. Second time I called in they told me that they charge R100 for failed direct debit. ***. Their customer service knows absolutely nothing and consistently lies. I finally spoke to the ACOUNTS team but was questioned by custiner service first insisting they can hello after explaining myself they put me through and wasted my time I asked if she could warm transfer me but she did not, at least the accounts team was abke to help they cancelled my DD and sent a SMS confirmation the consultsnat also confirmed that the information I was provided with on the 1st of March was incorrect. What a pathetic company I wont renew my contract and can't wait to leave! I DON'T KNOW WHY I STAYED WITH VODACOM FOR SO MANY YEARS?

They still owe me a refund I will not stop until I get it!