Pathetic customer service

We have made a request to have our fiber contract and hardware allocated and relocated to our new address, after being a customer with Vodacom for 3 years ( Literally a stone through away from our current residence and in the same complex) We were told that this would take up to 30 days to take effect. Its been over a month now and the project status is still listed as pending.

We have now been told that we will be supp**** with an LTE router in the interim, so that we can continue working from home. How ever this has now also dragged on for over a week with no update on the status of this.

The help received via customer service is no help at all, as you are just told that the matter will be escalated, however there is no follow up or notification that this has been done. We have called in every day for the past week and have been given the same rigmarole each time.