JVDH
Jolene Van Den Heever
1 reviews | Active since Jun 2020
03 Aug 2022, 08:12
Pathetic Customer Service
After being a Customer of Vodacom for several years, I app**** online for a new cell phone contract for my daughter. After numerous phone calls and e-mails, nobody has responded if the deal was approved or not. Pathetic service! Needless to say, I went and bought the phone cash and when my contract comes up for renewal, I will move to another provider!
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Replies (2)
Vodacom's replyOfficial
03 Aug 2022, 10:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Aug 2022, 10:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JVDH
Jolene Van Den Heever's updateReviewer Update
08 Aug 2022, 11:13Today is 8 August. Still no call from Vodacom who promised to assist with this query on 3 August- Ridiculous service!!!
JVDH
Jolene Van Den Heever's update08 Aug 2022, 11:13
Reviewer Update
Today is 8 August. Still no call from Vodacom who promised to assist with this query on 3 August- Ridiculous service!!!