DH
Debbie H
1 reviews | Active since Dec 2016
16 Nov 2022, 15:32
Pathetic customer service
Very bad customer service. Please can someone contact myself. I need a resolution to my problem and no one seems able to assist. How many times must I go to a branch/phone your call centre. My number ported from MTN on a prepaid SIM has been blocked and I cant receive and make calls. Please whatsapp me as clearly you cant phone me. It was the biggest mistake I made moving to Vodacom. I need my phone working please - supply a resolution to this urgently.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Nov 2022, 07:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Nov 2022, 07:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DH
Debbie H's updateReviewer Update
17 Nov 2022, 12:55Thank you for resolving my query so quickly. Very much appreciated. Its just such a pity I had to log on Hello Peter to get this resolved.
DH
Debbie H's update17 Nov 2022, 12:55
Reviewer Update
Thank you for resolving my query so quickly. Very much appreciated. Its just such a pity I had to log on Hello Peter to get this resolved.