Pathetic customer service

I called in to the vodacom customer care to blacklist my lost phone and block my sim card, I spoke to a gentleman by the surname of Tyala who assisted with the blacklisted the phone he promised to email the ITC reference number which was not done. I called vodacom using a landline i spoke to a lady who was rude and disrespectful and she just transferred my call without telling me or assisting me..... i spoke to a gentleman by the name of Oliver who couldn't even answer a question i asked him over and over again i asked to speak to the team leader and he advised that I wont be able to speak to her as she doesnt take calls....when i finally spoke to Sinethemba Radebe she hung up the phone and never bothered to call back If we just going to be treated like numbers to vodacom we should be notified so we can make a decision of where we stand and move to other service providers who will value us as customers not numbers