Pathetic Customer Service

I had an online "chat" with Lu****a Hlomza on Vodacom's chat site with an extremely simple enquiry. The consultant asked me to hold the line for "a moment" while they check. I waited for almost 30 minutes, during which time I asked for any feedback, said "Hello?" and type messages to try and get the consultant's attention but received no response at all. I then got a message that my online chat had been ended.

No feedback, no responses, nothing at all. The chat was just ended after I had waited and waited and waited.

Im extremely disappointed in the consultant and Vodacom as a company as well.

I'm now considering leaving them because if this is the level of customer service they provide to a long standing customer like myself then there is no point in remaining with them.