Pathetic Customer Service

Worst service ever. I had activated international roaming and was told by the consultant that this service is free and I will only be charged if I use the calls and sms’s. I then got charged a daily Travel Saver bundle fee which i had NOT requested. I turned off the international roaming since then but am still being billed the travel fee on a daily basis. I’ve called into Vodacom FIVE times already and have spoken to FIVE DIFFERENT consultants all who have confirmed that the travel saver is NOT ACTIVE on my profile and they don’t know why the amount keeps going off. A case has been logged and I’ve been advised that I need to wait for them to resolve. They have a TEN DAY SLA on the case so Vodacom expects me to keep recharging so they can deduct this fee on a daily basis for the next 10 days until they are ready to resolve this.

I’ve been a Vodacom customer for over 17 years and right now it seems less of an effort and cheaper to cancel my contract and move to another service provider than have to deal with Vodacom’s incompetence.