Pathetic Customer Service

I upgraded in DECEMBER 2021, I never received my device as Vodacom did not have stock of the watch and phone then I changed the colour of the device in early January as they promised to send the device then. I still did not receive anything by February. I eventually cancelled the watch last week just so that I could receive the phone as they told me they have phones in stock. They then cancelled the entire upgrade and loaded a new upgrade with the incorrect term of 24 months when its been a 36 month contract since the beginning. Now VODACOM refuse to change THEIR mistake. I must wait for the phone to be delivered and then send it back and cancel my upgrade. Then do the UPGRADE AGAIN and wait how many more MONTHS for my device. This is absolutely pathetic service towards a loyal customer. I WILL send the device back and CANCEL my ALL my services with Vodacom. We will already be in March by the time the first device arrives.