Pathetic Customer Service !!!

I placed a stop payment on my debit due to non delivery on a new handset that I had taken a contract on . I was not going to be billed for an item I did not receive. I called Customer Care to inform them about the stop payment and that I was planning on doing an EFT. First of all no one answers the call. Secondly there is a call back option which I selected. When I received the call back the agent was having her own conversation and totally disregarded the fact that I was was not being helped. I called several times thereafter with no joy. I tried the chat option on the website and an error message came up.I tried numerous times to get the correct reference no. to make payment with no joy.Then I RECEIVE a call from Vodacom asking that I commit to payment by a certain date ! Was no one listening when I explained the problem with the reference number ??? Right now I am ready to burst a blood vessel as my service has been suspended due to non payment !! I subsequently received the new handset but payment outstanding is for the old handset so why was the new contract suspended ? My child was stranded due to the lines being blocked! I will be CANCELLING ALL CONTRACTS WITH VODACOM !!