Pathetic customer service

After 10 days our fibre was restored and tonight 11/02/3023 our fibre was cut again how many times must you phone vodacom and vumatel for an update the line was installed in December 2022 . Why must i pay for a service i am not getting i will not wait another 72 hour for this matter to be sorted out i need an awnser from vodacom and vumatel now i am fed up of being treated like a number . How many times must i sent POD??? Sort this out now or i will take this matter further . I will not pay for a service that i am not getting ..i have had it with all your excusses i am loosing money because of you .