1 reviews | Active since Jun 2017

29 Jun 2017, 10:40

Pathetic customer service

<p>I am livid with your service. You call assistant by the name of Nolitando, is rude she did not treat me properly she did not listen tome either but rather provoked and upset me further. This firstly is unacceptable.</p> <p> </p> <p>Now the complaint, I have been debited on the 29th of the month whereby i only get paid on the last day. This should have never been allowed. I have a dispute on the monthly billing for last month and the current month, your app still verifies I have available minutes yet I seem to be billed. I require urgent feedback on this, and find it unacceptable that I'm treated in this manner, I have been a loyal customer for many years and will not accept being treated in this manner.</p> <p> </p>

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Replies (3)
Vodacom
Vodacom's reply29 Jun 2017, 11:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Aug 2017, 15:50
Official

Dear Garreth,

Your matter is resolved.

Regards,

Cassandra

Vodacom
Vodacom's reply04 Aug 2017, 15:55
Official

Dear Garreth,

Your matter is resolved.

Regards,

Cassandra