Pathetic customer service

<p>Vodacom has blacklisted my phone for no apparent reason, no one can tell me how of why it has been blacklisted and after filing the paperwork to have it unblacklisted, I was told it would take 3 days. It has now been a week and NOBODY can tell me what's going on. Their customer service is useless, no one knows what is actually going on or what their own internal processes are, their avenues to lodge complaints are non-existent, each customer service rep makes a new promise and none of them comes through. In the meantime I'm paying for a service I can't use and nobody has any answers. The tech guy at Vodacare Menlyn actually asked me "Have you tried phoning Vodacom yet?" and another Vodacom tech guy told me that my phone's EMEI number doesn't exist. Each time I ask someone what the next step is or how it can be resolved, they just pull up their shoulders with no answers.</p>