1 reviews | Active since Apr 2017
Pathetic customer service!
<p>On 20 March I app**** for a new device. The online service at to verify if I am approved where down and I was told by Ashly Wade that I will still get the R99 deal on the Vodacom Smart tab 10 tthe next day. I phoned on 22/03/17 and was told now they are waiting for a code. Scott the manager as per hom - refused to speak to me by April as they could not manage to sorr this matter. On 05/04/17 Rudie from the Hello Peter response team contacted me and said he will sort the matter. About half an hour later I was contacted by a lady who assured me the device would be deliver on the .06/04/17.Needless to say no device was delivered. On Friday I phoned agian only to be informed the order was never placed! They then placed the order and said delivery would take place today. I phoned now to follow up and was informed the contract was CANCELLED!!! Seems to me Vodacon does have any interest on new contracts. Needless to say nobody can help me to make contact with Rudi. I am now seriously reconsidering if I should upgarde one of my 3 x existing contracts that must be upgraded 01/05/17 and if I should consider other service providers. I would definatly not recommend Vodacom to anyone after this experience!!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
