1 reviews | Active since Apr 2017
PATHETIC CUSTOMER SERVICE
<p>On Friday 31 March I bought 1GB Airtime via the Vodacom app. I am suppose to get 1GB FREE as part of the 'double your data'. GUESS WHAT??!!! NO EXTRA 1GB BECAUSE OF TECHNICAL ISSUE ... Oh and the first consultant I called even said that they have been experiencing the problem for the whole of last week???!!! Uhmmmm so can your wonderful tech dept NOT FIX THIS????? IF YOU CANT DELIVER WHAT YOU PROMISE JUST RATHER LEAVE IT!!!! So after numerous calls and a ref nr later... Its Monday AND STILL NO EXTRA 1GB??????!!!!!!!!!!!!! I expect my 1GB by credited to my account by end of business today. An assistant manager on Friday promised me that someone would have phoned me on Saturday... Uhmmmm NOT...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Not sure if I must laugh or cry... Even worse response. Absolute standard cut and paste response. PLEASE READ TWO OTHER COMPLAINTS POSTED MINUTES AFTER MY COMPLAINT... EXACTLY THE VERY SAME PROBLEM YET NO ONE SEEMS TO DO ANYTHING ABOUT IT...!!!!!!!! LETS SEE HOW LONG IT WILL BE BEFORE SOMEONE GETS BACK TO ME.. I WILL IN THE MEANTIME REVERT TO THE MEDIA WITH THIS.. CAUSE THIS IS *****...
I AM WAITING... THANKS!!!!!!!!
Not sure if I must laugh or cry... Even worse response. Absolute standard cut and paste response. PLEASE READ TWO OTHER COMPLAINTS POSTED MINUTES AFTER MY COMPLAINT... EXACTLY THE VERY SAME PROBLEM YET NO ONE SEEMS TO DO ANYTHING ABOUT IT...!!!!!!!! LETS SEE HOW LONG IT WILL BE BEFORE SOMEONE GETS BACK TO ME.. I WILL IN THE MEANTIME REVERT TO THE MEDIA WITH THIS.. CAUSE THIS IS *****...
I AM WAITING... THANKS!!!!!!!!