Pathetic customer service

<p>Yesterday around 3 o’clock, I recharged with R29 airtime and I tried to make phone call around 5, but my airtime balance was on zero. I called the Vodacom customer care (114) after 7 pm to find out what happened to my airtime and I got the most shocking service ever. The guy who assisted me didn’t know what he was doing, sounded like he did not want to help, kept putting me on hold, had an attitude, has zero respect for customers and he just doesn’t care! He said I was surfing the internet, hence my airtime got finished. When I asked him to tell me exactly what I was surfing, he put me on hold, then came back and said their systems are offline, so he cannot confirm what I was surfing. I asked him for a way forward and he was not bothered. I then asked him for his name and he said his name was Rest, when I asked him for his surname he said that his surname is personal and he will not give it to me. Not only is the service at Vodacom pathetic, their system can tell you that your airtime was chowed by surfing the internet ,however it conveniently “goes down “ when you request a breakdown of what you surfed.</p> <p> </p>