NH
Niresh H

1 reviews | Active since Mar 2017

09 Mar 2017, 21:28

Pathetic Customer Service

<p>I called Vodacom Business on the 7th of March 2017 to make a payment arrangment for my account, the very next day my lines were suspended, i received no notification of such intention even though out of courtesy i called to inform Vodacom of a late payment, so why have the service when you cannot accomadate clients, my people that i have come into contact with have servered links with this company due to their pathetic service and i think after my period with them expires i an inclined to do the same, cause been a business client with them with 3 lines is not business enough for then i sent an email on the 8th March 2017 to vbs business who were to have responded in 24 hrs but it is the 9th March 2017 at 21h25 and suprisingly no response even though my business is hindered, luckily i have subscriptions with other sp's who value my business and not leave me in limbo - quit Vodacom they dont want or need clients</p>

0
Replies (4)
Vodacom
Vodacom's reply10 Mar 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

NH
Niresh H's update14 Mar 2017, 09:10
Reviewer Update

IT HAS NOW BEEN APROX. 120 HRS SINCE MY COMPLAINT AND NO ONE HAS BOTHERED CONTACTING ME - SO WHATDOES DUE COURSE MEAN - VODACOM WILL CONTACT YOU AS AND WHEN THEY SEE FIT AS YOU ARE NOT A WELCOMED BUSINESS CLIENT BUT JUST A NUMBER IN A CUE - NICE!!!!!!!!!!!!!

NH
Niresh H's update20 Apr 2018, 18:44
Reviewer Update
Was never contacted
NH
Niresh H's update20 Apr 2018, 18:44
Reviewer Update
Was never contacted