1 reviews | Active since Feb 2017

19 Feb 2017, 12:18

Pathetic customer service

<p>On the 19th of February I went to the Vodacom mobile store in Tubatse Crossing Mall, Burgerfort.</p> <p>I opened a new Wifi-Router contract. I circled and clearly pointed out the contract that I wanted. Head office approved my request and the following day I wanted to use my Router, founded that Vodacom subscribed me for the wrong deal. </p> <p>I'm extremely disappointed by their act for I couldn't manage to finish my tasks and struggled two hours to figure out what's wrong! I got 500MB not the 20GB per month I was supposed to get. </p> <p>Very Very Pathetic customer service! Moving to MTN they'd be more helpful. </p> <p> </p> **********

0
Replies (1)
Vodacom
Vodacom's reply19 Feb 2017, 12:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team