Pathetic customer service
<p>On the 19th of February I went to the Vodacom mobile store in Tubatse Crossing Mall, Burgerfort.</p> <p>I opened a new Wifi-Router contract. I circled and clearly pointed out the contract that I wanted. Head office approved my request and the following day I wanted to use my Router, founded that Vodacom subscribed me for the wrong deal. </p> <p>I'm extremely disappointed by their act for I couldn't manage to finish my tasks and struggled two hours to figure out what's wrong! I got 500MB not the 20GB per month I was supposed to get. </p> <p>Very Very Pathetic customer service! Moving to MTN they'd be more helpful. </p> <p> </p> **********
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
