Pathetic customer service

<p>I telephoned Vodacom to enquire if I can downgrade the data on my contract because of incorrect data billing from Vodacom. The call agent said yes I could remove the data charge from my contract and only pay for the device, and this would be effective 01 February. So I agreed to this.</p> <p>I then phoned in again to get a quote for cancelling contract, which they said would be sent to my email.</p> <p>Thereafter I phoned in again to enquire if there would be a charge to downgrade the data on my contract, as the thought occurred to me that there might be a charge for downgrading the contract, which the agent initially did not inform me about, as this morning I already experienced an overcharge which I was not informed about. To my surprise the call agent informed me that my contract was being cancelled and the next bill would be a huge cancellation bill. After waiting for half an hour on the phone I was finally informed that no changes to my contract were made and that the contract would stay as it was. Seems staff at Vodacom are confused and are misleading customers. Please be informed as this is people's hard earned money you are playing with and customers work on tight budgets when contracting.</p>