Pathetic customer service.

I am utterly disappointed at the poor service received. I have been trying to get my fibre up and running but am waiting on a router to be delivered, I keep calling to find out a possible date and it keeps getting extended. I don't see why I am paying for fibre if I cannot use it. I tried getting another router and still they refuse to help me and tell me I must wait for the delivery of the specific router. This is a complete waste of time.