Pathetic Customer Service

I ported 2 prepaid Vodacom numbers when I took out 2 contracts.<br> <br> I cancelled both contracts within 7 days.<br> <br> The phone and sim card has been returned to Vodacom.<br> Its now 5 weeks and Vodacom cannot cancel my contract!<br> How long does it take to cancel a contract?<br> <br> Every agent I speak to transfers me to another agent.<br> From Online Sales to After Sales to Cancellations to Accounts ...<br> And nobody is competent enough to help me.<br> <br> I noticed that it takes Vodacom approximately 5 seconds for an agent to answer your call at Online Sales to take out a new contract, however, you'd have to wait approximately 25 minutes for someone to answer your call at After Sales, Accounts or Cancellations.<br> <br> Its so frustrating as you cannot escalate this issue,<br> as if you ask to be referred to a manager, you'd have to wait another 25 minutes...<br> <br> I hope someone senior and competent enough can contact me to finally cancel these contracts, port my numbers back to prepaid and have the debited amounts refunded to me.