Pathetic customer Service

<p>I called the Vodacom upgrades department on the 02 December for contact number ********** . I received my new phone which was problematic so i send it back. I called the upgrades department again to confirm what the process was to get a new phone and was advice that i have to cancel my current upgrade and submit a new request. From there it has been downhill. The first agent i spoke to said it will take 2 -3 working days to receive my phone. Its 8 days later and when i called the upgrades department i was told my request was not actioned properly. I spoke to 13 different agents who all gave me a different story. You know what the scary part is that i spoke i escalated this matter to a team leader names Louisa yesterday who promised that this matter will be resolved only to contact the call centre again today and was told nothing has been done. This is the worst customer service i have ever received in my life....I just can’t wait to cancel my entire contract with Vodacom.</p> <p> </p>