Pathetic customer service

<p>i have multiple numbers with vodacom , trying to upgrade a number that is not with you always is almost impossible through the vodacom online hotline.</p> <p>i took out an upg**** on Black Friday or also known as the 25th of November , when i got home that night vodacom still hasn't called back to confirm the order , i then called the call centre and got the order confirmed , the following week i got a call on tuesday regarding the upgrade request the person could not confirm wether the device i signed up for was infact that was being advertised, she said she will get back to me , a week later i call the call centre back only to find out that the original order was cancelled, they were going to re open it, i have since last week (04-12-2016) been unable to get hold of any one regarding this , the call centre either transfer's you to orders or they put you through to upgrades or some other department , and no one seems willing to answer the simple question of what is the status of my upgrade on one of my cell numbers. getting proper support or even getting hold of a senior representative is impossible i have spent close to 4 hours on the phone being tossed around the call centre the last week.</p> <p>this level of service is unacceptable</p>