Pathetic customer service

Vodacom consultant misinforms me regarding an upgrade and now I'm sitting without a number for 3 days. For the 3 days I've been phoning to rectify this but I just get shifted from one department to the next with no one being able to assist me in correcting this mistake. Customer service is pathetic and they are just after your money. Vodacom is currently my only service provider but after this, I will be cancelling all current contracts with Vodacom and will be taking my business somewhere else.