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nazeera G

1 reviews | Active since Dec 2011

28 Oct 2016, 12:31

PATHETIC CUSTOMER SERVICE!!!!

<p>I called in Vodacom requesting an invoice for tax purposes and was very rudely assisted by Michael Ntsika at 12;28 pm. He said to me "haai sooga" in hes lanhguage when I asked to speak to a supervisor. I think this is completely unacceptable and not an appropriate manner in which to deal with a customer at all. I am actually thinking of cancelling both my contracts with this pathetic institution.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Oct 2016, 15:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team