Pathetic Customer Service

<p>I cancelled my contract with Vodacom on 29 July 2016. No response received at all from Vodacom. I called on 15 August to check whether my request has been received and why I did not get a reply. After numerous attempts to get through to Vodacom firstly, i was put through from pillar to post. Everytime your staff would cut me off. After speaking to a Johnny, he insisted that my sister should take over the contract, and I told him that he can try. He said he would call me back, to date he never called me back! He DID NOT want to cancel my contract (and you can go and listen to the recording). Then I tried again on 30 August and spoke to a Tertius, who was rather stroppy in saying that they only received my cancellation on 15 August. This is utter BS. I never ever cancelled my contract on that day. I asked to speak to his manager and I was put through to Kabelo ********** who said I should send my proof of cancellation and he will investigate this and respond to my email. I sent off the relevant email, howeve,r no response from him at all!!!!</p>