1 reviews | Active since Jul 2016

05 Aug 2016, 09:25

Pathetic Customer Service

<p>I app**** for a vodacom contract on Saturday morning. 7 days later my number is not activated. I was initially on prepaid and decided to move to contract. On Monday morning my number was deactivated and was told it was due to the move over. Well 5 days later and it is still not connected. I have called both Vodacom and Game. spoke to 4 people at Game Clearwater and 5 from Vodacom and yet no-one has bothered to sort this problem out. Totally frustrated I sent an email to the store manager and the regional manager of Game and the office of the CEO at Vodacom, and not one of them has bothered to respond. Clearly customer service is not their top priority. I have never experienced such pathetic service. I am a part-time freelancer and not having my phone this week has lost me potential income and possibly potential customers due to the number no longer existing in addition I have incurred costs with all the phoning I have had to do to simply try and get this issue sorted out.</p> <p> </p> <p>Well done Game Clearwater and Vodacom you both have succeeded in winning the "Pathetic Customer Service Award" for the Century.</p>

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Replies (1)
Vodacom
Vodacom's reply05 Aug 2016, 10:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team