Pathetic Customer Service!

If I could give 0 star that is what vodacom deserves!

I am writing to formally escalate my complaint regarding the ongoing internet connectivity issues that have remained unresolved for several months.

Despite numerous calls to your call centre, I have not received any meaningful assistance. I am repeatedly told that my case is being escalated, yet no resolution or clear feedback has been provided.

I was informed that my router is outdated and requires replacement, and that a technician would be sent out to resolve the issue. However, to date, no technician has arrived, and I have received no communication confirming when this will happen.

Additionally, when I request to speak to senior management or a supervisor, I am placed on hold for extended periods without any resolution or follow-up. This level of service is unacceptable and reflects a serious lack of accountability.

As a loyal Vodacom customer for 17 years, I find this experience extremely disappointing. The ongoing disruption to my internet service, combined with poor customer support, has left me with little confidence in your ability to resolve this matter.

If this issue is not addressed urgently, I will have no choice but to consider cancelling my services.

I request the following as a matter of urgency: - Immediate confirmation of a technician appointment for router replacement - A permanent resolution to the internet connectivity issues - Access to a competent senior representative who can take ownership of this case - Clear and consistent communication regarding progress

Please treat this as a final escalation. I expect a prompt and decisive response outlining the steps being taken to resolve this matter.