Pathetic customer service

I am appalled by the service I've received from Vodacoms upgrade department. These people have absolutely no idea what customer service is. Firstly they answer their calls with no enthusiasm to even want to assist you, then when they do try and help you its like you owe them something. Do people really need Vodacom? Yes they do, but the rich gets richer and the poor gets poorer. They are a multi billion rand company that doesn't really care about service delivery as long as they get their money. Where is there commitment to the billions of subscribers that pays them every month for their service? I have so far cancelled 4 contracts with Vodacom because of their employees ****ty behavior and service. People that has absolutely no Customer service skills shouldn't be talking to customers and yet Vodacom trains their staff to be polite and helpful but when they get the job then that, that they've been taught just goes out the window because they have a job now. There are times when at the end of the call the consultant asks you to rate their service because they care about the kind of service they deliver but the rest that doesn't know that there service was up to **** and that is why you don't get asked to rate them. I am gatvol of Vodacom!