JS
Jade S

1 reviews | Active since Mar 2021

19 Mar 2021, 15:03

PATHETIC CUSTOMER SERVICE

I recently did an upgrade and an item was missing in my delivery, this has been more than a week of me calling everyday going to dead-ends and speaking to rude *********** staff that doesn't know what they are doing they. Pushing a client around speaking above the client being rude and abnoxious not wanting to disclose full names ans surnames......WHY.

FROM

MUSA MAKHOBOTLOANE

TO

PINDILE

TO

NONPUMELEO

These are the 3 most rude abnoxious people I have dealt with to date no customer service ethics and clearly hate what they do.

And these are not even half of the names of people I have spoken to in less than a week.

My account is always paid but that doesn't matter I mean vodacom please look into the people you employ that represent your brand because this is honestly degrading the brand.

These staff are based in call centers namely REWARDS CO

0
Replies (2)
Vodacom
Vodacom's reply20 Mar 2021, 12:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

JS
Jade S's update29 Mar 2021, 14:06
Reviewer Update
what kind of service is this still no call with regards to this or update on my missing item, yet if a payment is missed 100 people will be calling me to get the money. absolutely sick of you VODACOM