FC
Francois C
1 reviews | Active since Jun 2017
06 May 2019, 16:02
PATHETIC CUSTOMER SERVICE
I have been trying to get hold of customer service for 3 days now just keep hearing they are experiencing high call volumes. I have logged multiple call back requests but still have not received any call from Vodacom.
Clearly they don't care about giving their customers service, but if you owe them R10 they contact you constantly.
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Replies (2)
Vodacom's replyOfficial
07 May 2019, 06:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 May 2019, 06:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 May 2019, 12:40Dear Francois,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved.
Regards Consumer Website Team(SA)
Vodacom's reply09 May 2019, 12:40
Official
Dear Francois,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved.
Regards Consumer Website Team(SA)