LM
Lesego M
1 reviews | Active since Apr 2019
29 Apr 2019, 13:29
Pathetic customer service
So an sms saying "Dear Vodacom customer. Your service ticket with reference number EC-1R19-2PVOES has been closed. Thank you Vodacom" is what you were referring to when you advised that a consultant would make contact with me? Don't play with me nina Vodacom. I am not a puppet or an idiot.
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Replies (2)
Vodacom's replyOfficial
29 Apr 2019, 14:18Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Apr 2019, 14:18
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
30 Apr 2019, 11:26Dear Lesego,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you and there was no answer. We have responded to your query via email and are awaiting your reply.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you and there was no answer. We have responded to your query via email and are awaiting your reply.
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Apr 2019, 11:26
Official
Dear Lesego,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you and there was no answer. We have responded to your query via email and are awaiting your reply.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you and there was no answer. We have responded to your query via email and are awaiting your reply.
Regards,
Vodacom Consumer Website Team