Pathetic customer service

Item: Vodacom
Rating: 1
Author: Nikita S

Monthly services were not given for 2 months, called in and i am been pushed from pillar to post. Been transferred from one department to another with extremely, rude, unhelpful consultants.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Apr 2019, 16:14

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply02 Apr 2019, 16:14

Official

Vodacom's replyOfficial

03 Apr 2019, 08:29

Dear Nikita

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.

We apologize for the inconvenience and the service experienced.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply03 Apr 2019, 08:29

Official