Pathetic customer service

<p>I have posted many complaints about vodacom however it seems like they just do not care! I have been having a problem with the network on my phone since 2 May 2016. I have paid the vodacom stores countless visits and have spent hours on the phone with their customer care line however my problem has still not been resolved. To top it all of the sales lady, Gugu, who works at the Mall of Africa branch, had so much of attitude when I was explaining the problem to her. She then says that the problem could be with the sim card and I must do a sim swap in order to rectify the problem as other users who experienced the same problem solved it by doing a sim swap. She then says that i will be expected to pay for the sim swap even though it was not my fault that the sim card is currently not working! Does Vodacom just give out faulty sim cards so that we have to pay for sim swaps every 6 months? </p> <p>The service from Vodacom is absolutely atrocious! And the attitude of their employees is a whole different ball game! </p>