KP
Kevin P
1 reviews | Active since Dec 2018
01 Jan 2019, 12:05
Pathetic Customer Service
Well here we are on the 1st of Jan 2019 and my account has still not been sorted!!! The only thing that has happened I have been charged more to re -activate a number I never requested cancelled in the first place!!!! To say the least, this is beyond pathetic!!!!!!!
As soon as I can can I will be cancelling all my numbers and business with this organisation forthwith!!! I am in my full rights to cancel, I have not renege on payment or my contract. The same cannot be said about Vodacom!!!!!!!!!!!!!!!!!!!! I also expect full reimbur*****t of all monies for the inconvenience and total disregard of the customers rights!!!!
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Replies (2)
Vodacom's replyOfficial
02 Jan 2019, 09:10Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jan 2019, 09:10
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Jan 2019, 13:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Thank you for making us aware of your complaint.
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Vodacom's reply02 Jan 2019, 13:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Thank you for making us aware of your complaint.
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team