PATHETIC CUSTOMER SERVICE

After numerous attempts to have them debit my account before the 25th of December, as this is a public holiday, they refused saying this was going to be done on the 27th and that my line will not be locked. It is now the 28th and my line was locked after 11 am yesterday. After promises that this was not going to happen. And I am told to wait 3 business days for the bank to confirm that the funds have gone through successfully. My calls have been dropped by 3 agents because they could not assist and one had the nerve to tell me that there are no supervisors because it's the festive season. THIS IS PATHETIC.

Now this means I will be without a phone for the next 5 days and only on the 2nd of January will I be able to get assistance. I have never been so angry. I love Vodacom but I honestly cannot wait for my contract to end so I can get rid of this toxic relationship.

I was involved in an accident, I cannot even claim from the insurance because my line is locked, I was told to wait until January!!! What kind of service is this??? Now I am without a phone and my secondary phone does not work as well because I trusted Vodacom enough to take 2 contracts with them. NEVER AGAIN!!!

I NEED TO BE CONNECTED!!!