Pathetic Customer Service!!!

So once again, no satisfaction from Vodacom. Had someone call me yesterday from Vodacom after my post on hellopeter. The person that called me, told me that that he was not in the right department to help me but this is the feedback he got. So Vodacom doesn't even get the correct people to resolve the issue. How unprofessional!!! I spoke to a guy by the name of Ashwin. Nothing has been resolved and he did tell me that "NOTHING CAN BE DONE" and "NOTHING WILL BE DONE" regarding the deal. Really??? Is this the way to speak to a loyal customer of over 14 years??? It's rather pathetic to deal with this kind of service. So i told Ashwin that i would like to speak to the manager and he said that they are all busy and he will get a manger to give me a call. So the manager calls me after a while and i explain my situation to him now, after probably explaining my situation to the every person that works for Vodacom ( because i was transferring to so many people ). He says that he will look into it and call me back. This was yesterday and i still haven't got a call as yet. So once again, nothing has been resolved, no feedback. I really cant believe that a big company like Vodacom can do this to their customers and provide such pathetic customer service. They debit our accounts every month without fail, but don't provide the level of service that is required of them. Seems like all they care about is our MONEY!!!